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Terms & Conditions

registration

Buyer Warrants that the Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects.You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

acceptance of orders

Seller may accept buyer’s purchase and shall be bound to supply the applicable Goods in accordance with these terms and conditions either by execution of the acknowledgement copy of the order, or acceptable electronic transmission, delivery of the Goods t or by any other statement, act or course of conduct which constitutes acceptance under applicable law.

Seller reserve the right to cancel an order at any stage of transaction is found fraudulent or any suspected fake ordering. If ordered product is some how out of stock from any of our vendors, Seller will inform the Buyer for the availability of selected product/design/type and may request for a change via email, if it's acceptable to Buyer then the order will be processed, otherwise order will be cancelled and payment will be returned to the Buyer. Buyer will not impose any penalties to the Seller.

prices

Unless otherwise indicated on the face of the invoice, all prices are mentioned on each and every product. Buyer has all the rights to change prices without prior notice.

delivery

We delivery 6 days a week covering all major cities of Pakistan (Karachi,Lahore,Islamabad) for same day deliveries of Cake, Flowers and Sweets. However For orders like electronics, Perfumes, Gift Packs, Toys and all other non-perishable items require 2 / 3 working days for delivery in all major cities of Pakistan, and could take up to 5 working days for small Towns and remote delivery locations.

Working Days are Monday till Friday and Working Time is 11am till 8pm (Pakistan Time). Orders received at day end Friday or on Public holidays will be processed and dispatched the following working day. Deliveries are not time specific and will be delivered within working time on the delivery date specified by the Buyer.

We don't deliver to anonymous delivery address or address other than provided in order details. neither we deliver in areas outside delivery address i.e delivery in streets, leave parcel in a local shop, shop arcades, public places etc. For security and to prevent fraudulent activities on the site we reserve the right to hold / cancel / refund your order without prior notification. 

transportation and risk of loss

The method and route of shipment are at Seller’s discretion unless Buyer timely supplies explicit instructions otherwise. Title to the Product passes to Buyer when Product is delivered to the selected carrier. 

cancellation or modification

Any order placed with and accepted by Seller may be cancelled by Buyer only upon Seller’s approval in a writing signed by an officer of Seller and upon terms that indemnify Seller against any loss, within 8 working hours from transaction. Seller will not accept order cancellations once a product has been delivered to a carrier, without charging a cancellation fee of twenty-five percent (25%) of order value to recover retrieval costs incurred. Seller will not accept cancellations of special orders of non-standard, non-price list products. Seller may cancel all or any part of this order and discontinue its performance hereunder without liability to Buyer in the event Buyer materially breaches this contract, becomes insolvent, is the subject to bankruptcy protection, or is the subject of a receivership, liquidation, dissolution or similar proceeding.

warranty and disclaimer

Seller warrants that the purchased Product is free from defects in materials and workmanship at the time of delivery. If an analysis is stated on the face of the Invoice, it is not intended to be a complete analysis and is not to be regarded as a specification or warranty, unless specifically stated in writing to be such.

description of goods

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

return of material

Upon delivery of Product, Buyer shall have one (1) working days to inspect Product and notify Seller, in writing, of any defective goods or other cause for rejection. Buyer agrees that one (1) working day period provides Buyer a reasonable opportunity to inspect the Product. Such notification shall identify each and every reason for any rejection of Product. Buyer’s failure to reject Product within such one (1) working day period shall constitute a waiver of Buyer’s inspection right and an unqualified and irrevocable acceptance of the Product by Buyer.

indemnity

Buyer shall defend, indemnify and hold harmless Seller and its affiliated or related companies from and against any and all claims, losses, liability, damages and expenses including, but not limited to, attorneys’ fees and cost of defense arising from, related to or in any way connected with or alleged to arise from or out of any asserted deficiencies or defects in Product caused by any alteration or modification thereof by Buyer with or without Seller’s consent, or liability, damage, losses, improper handling or storage by Buyer, the breach of any term or condition stated herein, or any act or omission of Buyer including any Claims for or resulting from any injury to person (including death) or damage to property or for economic loss, several or comparative negligence, breach of agreement, breach of warranty or other breach of duty of or by Indemnitee or as a result of Indemnitee’s strict or other product liability. 

payment

The total cost of your order is the price of the Products ordered plus delivery charges as set out in the Delivery section of this Website, unless otherwise Free Delivery. Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website.

Buyer confirm that the credit, debit card that is being used is yours.All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

governing law and arbitration

This document shall be interpreted and governed by the law of Pakistan, excluding its conflicts of laws rules.

flower/cakes/mithai/chocolates

In the event of supply difficulties, we reserve the right to substitute goods or packaging of equal quality and value. Complaints about the flowers,cakes, mithai,chocolate and any perishable items should register within an hour of delivery. Any complaints after that will not be considered. Due to hot weather, these items needs to kept in cool  temperature and in case of any damage to these products due to non-standard storage, these items will not be returned or changed.